Frequently Asked Questions (FAQ)
- What materials are your furniture made of?
All our furniture is crafted from high-quality, eco-friendly materials to ensure durability and safety for everyday use. - How do I measure the furniture? Are detailed dimensions provided?
Each product page includes detailed measurements. We recommend measuring your space carefully before purchasing to ensure a perfect fit. - Do you offer custom furniture?
Currently, we only offer standard designs. Customization is not available at this time, but we are continuously expanding our collection. - Is assembly required? Are tools needed?
Most of our furniture is designed for easy assembly and comes with clear instructions. Basic tools may be required, so having a simple toolkit on hand is helpful. - How long does shipping take? Do you offer home delivery?
Orders are usually processed within 1-3 business days. Shipping times vary by location, typically between 5-15 business days. We provide free home delivery service, with white glove delivery available in select areas. - Can I schedule a specific delivery time?
We strive to accommodate your preferred delivery window. You will receive advance notice of the estimated delivery time. Please ensure someone is available to accept the shipment. - What if my furniture arrives damaged?
Please inspect the package upon delivery. If you notice any damage, refuse the shipment and contact our customer service immediately for assistance. - Do you accept returns and exchanges?
We offer a 30-day hassle-free return policy. Items must be returned in original condition and packaging. Please see our full return policy for details. - How should I clean and maintain my furniture?
We recommend regularly wiping furniture with a soft, clean cloth and avoiding harsh chemicals to prolong its life. - How can I contact customer support?
You can reach us via email at [email protected] or through the live chat on our website. We’re here to help!