GENERAL TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS

General Terms and Conditions (GTC)

Preamble
Welcome to our website! Thank you for choosing Saxoo International Pty Ltd for your purchase.

These GTC govern your use of our website and purchases. For questions about these terms, products, or orders, contact us via the details below.

Service Provider (Seller) Details

Name: Saxoo International Pty Ltd
Registered & Mailing Address: 2323 Wisconsin Ave NW, Washington, DC 20007, USA
Phone: +1 (202) 866-9265

Email: [email protected]
Website: http://www.saxoo-london.store

Key Definitions

  • Product: Goods offered (e.g., packaged utilities, digital-connected items).

  • Consumer: An individual acting outside trade/business.

  • Contract: Sales agreement formed electronically.

  • Free Shipping: Standard delivery is free for all orders (no minimum spend).

Applicable Laws

Governed by United States federal law and Washington State law, including but not limited to:

  • Washington State Consumer Protection Act

  • Federal Trade Commission (FTC) regulations

  • Other relevant US consumer protection laws

Ordering & Contract Formation

Process:
Select products → Checkout (guest or registered).
Submit order (constitutes an offer).
Contract forms when we send order confirmation.

Pricing:
Prices in USD include applicable sales tax where required.
Errors (e.g., $0 listings): We’ll notify you of correct price before proceeding.

Delivery

Free Shipping: All orders delivered free via courier or USPS/FedEx/UPS.
Delivery Time: Typically 3-7 business days (max 30 days as per applicable laws).
Uncollected Orders: Unclaimed packages may be resent (fees apply) or canceled after 14 days.

Payment Methods

  • Credit/Debit Card

  • Bank Transfer

  • Cash on Delivery (where applicable)

Consumer Rights

  • Withdrawal: 14-day return right for unused goods (excludes custom/perishable items).

  • Return shipping costs borne by buyer unless Seller error.

  • Remedies for Faulty Goods: Repair/replacement, refund, or price reduction.

  • Warranty Claims: Statutory rights apply; manufacturer warranties may offer additional coverage.

Complaints & Dispute Resolution

  • Contact Us First: Email [email protected] or mail to our address.

  • Escalation: Washington State Attorney General’s Office or small claims court for unresolved issues.

Miscellaneous

  • Copyright: Content protected under US Copyright laws; unauthorized use prohibited.

  • Partial Invalidity: Invalid clauses replaced by lawful equivalents.

  • Data Security: Encrypted transactions; 99.9% server uptime.

Shopping Cart