Warranty Terms
At the time of order fulfillment and delivery, the customer or recipient is required to inspect the package for integrity and then sign the delivery receipt. After signing, claims regarding any deficiencies cannot be accepted.
You can only enforce your warranty claim with the product if you always attach the invoice issued by Saxoo International Kft. The warranty period begins on the day the product is handed over to you — in this case, the successful delivery date.
The warranty does not apply to:
Damage or defects resulting from improper use (as described in the user manual) or violent impacts.
If the product, which you have received and acknowledged, is damaged or destroyed due to reasons attributable to the customer.
If alterations or repairs have been made to the product by you or by any person not authorized by Saxoo International Kft.
Known defects listed in the user manual for which you have received a discount.
Saxoo London webshop reserves the right to change prices and is not responsible for errors beyond our control — including printing or technical errors. Saxoo London webshop also reserves the right to terminate promotions without prior notice. Any changes come into effect when published online at saxoo-london.store.
Products listed on the Saxoo London webshop are generally in stock. If it turns out after ordering that a product is unavailable, Saxoo London webshop will contact the customer. The order may be modified, or the paid amount refunded. We reject any claims for damages arising from this.
In-store exchange is also possible at our brand stores! You can return the product to any of our brand stores to exchange it for another product or redeem it. Please call the selected store to check stock availability.
How long do I have to cancel my order?
You may withdraw from your order within 14 days without giving any reason. The withdrawal period starts on the day you receive the goods listed in your order.
Please send the product back to the following address:
2323 Wisconsin Ave NW, Washington, DC 20007, USA
Attach the return form.
Is exchange possible?
Yes.
Within 14 days of your order. The exchange period starts on the day you receive the goods listed in your order.
Please send the product back to the following address:
2323 Wisconsin Ave NW, Washington, DC 20007, USA
Attach the return form. Indicate the product exchange and the new size in the form.
How can I return the product(s)?
Send the product back to us using the courier service of your choice.
The cost of return shipping is always borne by the buyer.
In Romania, our shipping partner is SAMEDAY.
Customer Service
Email: [email protected]
Phone: +1 (202) 866-9265