Home Delivery and Shipping
We deliver orders exclusively within the United States to the shipping address provided at checkout.
Shipping Fee:
Domestic home delivery is free of charge. This will be automatically reflected in your order total and shown during checkout and in your order confirmation email.
Delivery Time:
For in-stock items: 1–5 business days
Delivery Method:
We partner with reliable domestic couriers to ensure fast and safe delivery directly to your doorstep.
Package Inspection:
Upon delivery, please inspect the package for any visible damage before signing or accepting. If damage is found, open the package in the presence of the courier and document any issues immediately. A report must be completed and signed on the spot for any missing or damaged items. Claims made after delivery without a damage report cannot be accepted.
Payment Methods
We offer the following secure payment options for your convenience:
Online Payment via Bank Card (Visa, Mastercard, American Express)
(Cash will be collected by the courier and a receipt will be issued.)
All product prices displayed on saxoo-london.store include applicable taxes and are listed as final gross prices.
Package inspection:
Upon delivery, the customer or recipient must check the package for damage. If the package is damaged, it must be opened with the courier present, and a detailed inspection must be carried out. A report must be completed and signed, indicating any missing or damaged items. Claims regarding missing items will not be accepted after this point.
Product prices are always the gross consumer prices listed next to each product on saxoo-london.store.
Exchange Policy
If the ordered product is not suitable, an exchange can be requested within 14 days.
Return and re-shipping costs are the responsibility of the customer.
The value of the returned item may be used to purchase other products. Please send returns to:
2323 Wisconsin Ave NW, Washington, DC 20007, USA
Include a note stating the reason for the exchange and what product(s) you would like in return. The replacement package will be prepared and handed over to GLS within 1–3 business days after we receive the returned item.
In case of cancellation of the purchase, please include a completed withdrawal form (printed or handwritten) in the return package.
For card payments, refunds will be processed back to the original bank account within 14 days.
Note: Free shipping does not apply to exchanges.
If the customer cancels an order that originally received free shipping, the shipping cost will be charged.
Right of Withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
Likewise, in the case of service contracts that have already started, you may terminate the contract within 14 days without providing justification.
To exercise your right of withdrawal or cancellation, please send us a clear written statement of your intention.